service design

19.12.2023

The power of service design in online coaching

Master’s degree student in Service Design Sofia Koralli explored in the thesis the role of…

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30.06.2023

Using service design to improve the face-to-face fundraising process

Human connections and cooperation are the cornerstones of all societies on the planet. Through connections…

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29.06.2023

Yes, And Co-Creating Value

Service Design master’s thesis consists of the studies of the potential of a Yes, And mindset and…

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19.06.2023

Enhancing Remote Work Experience

Remote work experience and its different related aspects have been explored in the Master’s thesis…

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19.06.2023

The strategic use of service design tools

Service design tools add customer-centered and holistic insights are factors that differentiate the market entry…

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Online user attention - thesis picture
19.06.2023

How to attract and hold user attention? – case study on improving customer online experience

Users’ attention spans are narrowing. People have more things to focus on but often focus…

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26.05.2023

The path to service excellence

The global service sector is becoming increasingly competitive, and companies are continually looking for new…

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20.12.2022

(Self-)service Design Helps to Improve Digital Customer Experience

Customers are expecting service more in digital channels, especially during Covid-19 pandemic. Just like any…

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16.12.2022

Miten käyttäjäpersoonat voivat parantaa yrityksen IT-palveluiden tyytyväisyyttä?

Artikkelin pohjana olevassa opinnäytetyössä kehitettiin käyttäjäpersoonia ison kansainvälisen yrityksen IT-palveluille työntekijäkokemuksen parantamiseksi. Yrityksen liiketoimintayksiköiden tarpeet…

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16.06.2022

City of Turku Encouraging People to Walk

The city of Turku aims to increase the number of people using walking for transportation…

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